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SHIPPING & RETURNS

Shipping Policy

Please allow extra time for your order to arrive.

Due to the ongoing COVID-19 outbreak, our shipping partners are currently experiencing delays. Because of this, your order may arrive after the date listed on your order tracking page. We apologize for the inconvenience and are working with our partners to provide you an updated delivery status as quickly as possible.

Return & Exchange Policy

Unfortunately, we don't offer exchanges but we are happy to accept the unused product for return in original packaging within 30 days of purchase. Customer is responsible for all return shipping charges.  Once the return is approved, the customer will be refunded the cost of the product and any tax that was collected. This process may take up to 14 business days from the time the return has been received. If you want a different size or product, you may place a new order at any time or wait until your refund has been processed. 

** NOTE: If your return is worn, damaged, or used, the product will be not be eligible for a refund. The product will be returned to you and a refund will not be issued.

Restocking Fee

Restocking Fee - Returns of 5 items or more on a single order are subject to a restocking fee due to the additional processing time required for large returns. PYNAPL reserves the right to charge a 10% restocking fee on returns of 5 items or more. This fee will be reduced from the refund due to the customer. Defective items will not incur the 10% restocking fee. 

Payment Methods

 

Users in the United States can accept Visa Mastercard American Express Discover JCB Diners Club China UnionPay credit and debit cards.